Provider Operations Coordinator - Salem, OR
P3 Health Group
At P3 Health Partners, our promise is to guide our communities to better health, unburden clinicians, align incentives and engage patients.
We are a physician-led organization relentless in our mission to overcome all obstacles by positively disrupting the business of health care, transforming it from sickness care into wellness guidance.
We are looking for a Provider Operations Coordinator. If you are passionate about your work; eager to have fun; and motivated to be part of a fast-growing organization in Salem, Oregon then you should consider joining our team.
*Must be able to travel throughout region.
Provider Operations Coordinator
Education and Experience
- High school diploma/GED required
- Medical Assistant Certification recommended
- 2+ years’ experience in healthcare-related fields required
- Health care customer service experience recommended
Roles and Responsibilities
- Responsible for maintaining a high level of helpfulness/friendliness with patients by working to establish a positive rapport in every encounter.
- Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 to provide a seamless point of contact.
- Assist Affiliate practices with outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
- Answer calls regarding general inquires, assist with patient complaints, and warm transfer patients to appropriate departments.
- Support affiliate practices as needed with quality (HEDIS/HOS) gaps by telephonic outreach, chart data mining/audits, quality events, etc.
- Provide and/or coordinate education, training, and support to Affiliate PCP groups regarding, the P3 care model, MRA, Medical/Care Management, Growth, and P3 services and programs.
- Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
- Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
- Other duties as assigned.
Knowledge, Skills, and Abilities
- Strong interpersonal communication skills
- Excellent communication and problem-solving skills
- Excellent organizational and time management skills
- Ability to maintain composure in high-pressure situations
- Ability to handle a fast-paced environment and prioritize tasks based on importance
- Ability to work independently or as part of a team
- Dedication to maintaining the confidentiality of all patient records
- Knowledge of medical terminology a plus
- Ability to use common office/healthcare software and equipment (MS Office Programs, copy machine, Electronic Medical Records, etc.)
- Ability to travel to, and work from, varied worksite locations in Marion County
Work Conditions
- Availability to travel within region 80-90% of work time.
- Must have a valid driver’s license, safe driving record, and able to furnish own vehicle.
Physical Requirements
- The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.
