Provider Operations Coordinator

Education and Experience

• High school diploma/GED required
• Medical Assistant Certification recommended
• 2+ years’ experience in healthcare-related fields required
• Health care customer service experience recommended

Roles and Responsibilities

• Responsible for maintaining a high level of helpfulness/friendliness with patients by working to establish a positive rapport in every encounter.
• Build and maintain effective relationships with assigned Affiliate groups to achieve goals and key initiatives. Serve as a liaison between the Affiliate groups and P3 to provide a seamless point of contact.
• Assist Affiliate practices with outreaching and scheduling patients for visits by finding appointment dates/times that meet patient needs and availability.
• Answer calls regarding general inquires, assist with patient complaints, and warm transfer patients to appropriate departments.
• Support affiliate practices as needed with quality (HEDIS/HOS) gaps by telephonic outreach, chart data mining/audits, quality events, etc.
• Provide and/or coordinate education, training, and support to Affiliate PCP groups regarding, the P3 care model, MRA, Medical/Care Management, Growth, and P3 services and programs.
• Partner with assigned groups and other P3 departments to manage high/rising risk patients by actively ensuring coordination of care across all healthcare services provided to the patient (hospital discharge, hospice, MRA, Care Management, Referrals, Quality, etc.)
• Assist in CSR/IDT/JOC meeting preparation and participate in meetings as requested.
• Other duties as assigned.

Knowledge, Skills, and Abilities

• Strong interpersonal communication skills
• Excellent communication and problem-solving skills
• Excellent organizational and time management skills
• Ability to maintain composure in high-pressure situations
• Ability to handle a fast-paced environment and prioritize tasks based on importance
• Ability to work independently or as part of a team
• Dedication to maintaining the confidentiality of all patient records
• Knowledge of medical terminology a plus
• Ability to use common office/healthcare software and equipment (MS Office Programs, copy machine, Electronic Medical Records, etc.)
• Ability to travel to, and work from, varied worksite locations in Cochise County and possible travel to Tucson, AZ

Work Conditions

• Availability to travel within region 80-90% of work time.
• Must have a valid driver’s license, safe driving record, and able to furnish own vehicle.

Physical Requirements

• The work environment consists of exposure to physical conditions typical of a normal office environment. Most of the job is performed while sitting and talking/listening on the phone, although the work may require occasional standing or walking and/or the lifting and carrying of small objects up to 25 pounds.