The Role:

As a Software Engineer, Deploy II, you will be a member of the Software Implementation team. You will play a key role in ensuring our products do what they should, in the way they should, at the time they should, and in ways that cost no more than they should. You will accomplish this by providing subject matter and execution excellence from early-stage enterprise system design and validation. You will also consult with internal and external clients to understand current and future needs, through planning and executing system validation, software implementation, system upgrades, and cross organizational collaboration with an eye towards verifying the integrity of data collected to augment continuous improvement (CI) and new product development (NPD) initiatives.

What you'll do:

• Serve as subject SME and internal support escalation point for NEXiA software implementations, upgrades, software-related projects, troubleshooting, workflow design, integrations, and configuration.
• Participate in Continuous Improvement (CI) efforts for customer-facing technical meetings, workshops, and go-live events
• Execute structured deployment projects from discovery through post-go-live support
• Assist with process improvements internally and cross-functionally, create runbooks, checklists, procedures, and establish best practices for scaling deployments
• Collaborate with Product, Engineering, and Quality teams to enhance the installer and workflow experience
• Execute and help maintain PowerShell scripts as automation tools with documentation to improve deployment efficiency
• Mentor Deploy I team members on technical and project leadership skills; participate in monthly knowledge sessions.
• Report on deployment metrics, readiness, and quality outcomes
• Assist with escalations, perform root cause analysis, and implement corrective actions
• Assist in improving the deployment methodology and standards for NEXiA; pilot deployment runbooks and change plans for programs.
• Lead deployments with cross-vendor integrations, accountable for cutover risk, rollback criteria, and operational readiness reviews.
• Act as Subject Matter Expert for deployment issues; conducts root cause analysis and drives corrective/preventive actions across Product, Engineering, and Quality.
• Maintain the automation backlog and PowerShell module library in ADO with execution documentation and change notes.
• Maintain your projects in the team calendar and actively modify event details as they are known.
• Understand how to install, upgrade, and configure NEXiA software and become a subject-matter expert in iA’s NEXiA software solution.
• Focus on leading assigned workstreams within a standard playbook; escalate risk/decisions to Software Engineer Deploy III or manager.
• Build strong client relationships
• Lead client-facing conversations on technical subjects for upgrades, implementations, or other software-related projects.
• Contribute to technical transformation thought leadership
• Demonstrate technical credibility and a consultative approach
• Partner with Product Management and Customer Success organizations to assure alignment with Internal and External clients
• Work closely with Software and Quality teams
• Help define the metrics and baseline for Post-Release Management Support
• Quickly differentiate user and process errors from system errors while escalating each as appropriate towards resolution
• Serve as a key resource to support the investigation of system anomalies
• Assist the product core team to meet project schedule
• Assist the team manager with maintaining the team calendar and actively modify event details as they are known.

Who you are:

• B.S. in the field of engineering; will consider tangible professional success instead of a degree
• Obtained or will be pursuing Security+ certification
• Must be able to obtain and maintain a Secret security clearance
• Demonstrated root cause analysis and fault tree diagram experience
• Good data analysis and interpretation skills
• Ability to travel throughout the United States (can exceed 50%) Monday – Friday. Some weekends.
• Ability to obtain a customer required identification and certifications
• Proficiency with Microsoft Office 365 Suite
• Familiar with Remote Desktop or remote access tools

It would be great if you also have:

• Post-graduate degree in Computer Science, Engineering
• Beyond Trust experience
• Proven ability to write queries using SQL Server
• Advanced Windows Server, MSSQL, VM, Active Directory, DNS, IT Experience
• Experience with modern DevOps practices:
  • CI/CD pipelines (Jenkins, CircleCI, Azure Pipelines, GitHub Actions)
  • Configuration Management tools (Chef, Puppet, Ansible, SaltStack)
  • Deployment Automation (Chocolatey, Windows Package Manager, PowerShell)
• Database Engineer / Architect / Administrator experience

Compensation:

The estimated base annual salary range for this position is $90,000 to $121,989. However, a candidate's base yearly salary will be determined based on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

What are the perks?

• Generous time off policy that allows you to put your family first
• Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
• Competitive benefits, salary, and tuition reimbursement programs
• Commitment to professional development and working for a company where your voice is heard

More about iA:

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

• Software
• Modular Hardware
• Sophisticated Counting and Collation Devices

Our Core Values:

• Solutions Driven
• Customer Centric
• Championing Diversity
• Empowering Ownership
• Trust Daringly

To learn more about iA’s product, people and culture visit us at iarx.com OR check us out on LinkedIn, Facebook or Twitter!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.