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Systems Manager



Northlake, TX, USA
Posted on Thursday, May 30, 2024
The Role:

As a Systems Manager, you will act as a dedicated resource, onsite at your assigned iA customer location which will be located just outside of Fort Worth in Northlake, TX. You will support the customer’s daily operations and will troubleshoot and assist in the maintenance of iA's pharmacy automation equipment at the customer’s facility. You will also act as a liaison between the customer and iA, providing valuable feedback regarding the system’s performance regularly. Your schedule in this role will be Sunday - Thursday with the typical hours being 3:00 pm - 11:00 pm.

What you’ll do:

  • Monitors the system performance
  • Conducts preventive maintenance on equipment
  • Troubleshoots and repairs system issues and works to resolve issues in a timely and effective manner
  • Provides remote support after-hours to customer as needed
  • Collaborates with iA’s engineering teams and subcontracted vendors to resolve system/component issues
  • Monitor dispenser and canister activities, communicating common issues and points of failure to iA’s Counting Technology team
  • Conducts firmware updates to system components as available
  • Acts as a subject matter expert to advise customer on system performance, available enhancements, and strategic ways to prevent operational risks
  • Request and manage parts through the proper RMA process as needed
  • Complete all software installations, updates, and patches, and configure setups to ensure functionality at each workstation
  • Follows customer protocols and SOPs in relation to software installations, changes, and backups
  • Complete all preventive maintenance activities within prescribed timelines, according to iA standards

What you'll bring:

  • A Bachelor of Science in Information Systems, Mechanical Engineering, Electrical Engineering, Industrial Engineering, or a related field is preferred
  • 3+ years’ experience in the Automation Industry (robotics, conveyance)
  • Able to effectively communicate, both verbally and written
  • Have a proven experience showing attention to detail and organization skills
  • Experience with hand tools, multimeters, and other related tools
  • Programming industrial automation systems (PLC,HMI)
  • Proficient creating and editing queries using SQL
  • 1-3 years project management experience preferred
  • Ability to work independently Sunday - Thursday from 3:00 pm - 11:00 pm
  • Ability to be on-call for emergencies as part of a rotation two separate weeks of the year from 5:00 pm - 8:00 am
  • Ability to travel up to 12-weeks for initial onboarding training
  • Must have a valid driver's license with an acceptable driving record

What are the perks?

  • Generous time off policy that allows you to put your family first
  • Opportunity to work on the cutting edge of pharmacy automation in a high growth tech company
  • Competitive benefits, salary, and talent development opportunities
  • Commitment to professional development and working for a company where your voice is heard


The estimated base annual salary range for this position is $94,830.00 to $124,443.00, though a candidate's base annual salary shall be determined on a range of factors, including, but not limited to, qualifications and experience. This position may additionally be eligible for an annual discretionary bonus.

More about iA:

iA® (Innovation Associates®) is a pharmacy fulfillment company that provides an integrated platform of capabilities to support Centralized and Community Pharmacy Fulfillment Solutions. With over 30 years of experience in the pharmacy fulfillment business, we have developed and implemented a suite of automation and software solutions that help deliver quick and sustainable business results. Our integrated Pharmacy Fulfillment Platform enables scalable solutions that helps run the prescription fulfillment process from prescription acceptance to delivery, supporting dynamic design flexibility to service pharmacies in a variety of volumes and settings. Our solutions improve workflow, and increase efficiency, while enabling more time for pharmacists to focus on their patients. iA works with pharmacy providers in the Commercial, Health Systems, Government, and Mail Order/eCommerce markets. iA can help customers transform their pharmacy. For more information, visit iARx.com.

Our Mission: We partner with providers to transform pharmacy through our leading-edge software enabled fulfillment technology and partners to deepen the patient-pharmacist relationship, enhancing patient safety and choice while increasing operational efficiency. iA empowers pharmacists to focus on patient care. iA can run the prescription fulfillment process from start to finish, helping pharmacies manage fulfillment and inventory to help lower costs, improve efficiency, increase safety, and provide comprehensive Rx tracking and real-time support.

Our Products:

  • Software
  • Modular Hardware
  • Sophisticated Counting and Collation Devices

Our Core Values:

  • Solutions Driven
  • Customer Centric
  • Championing Diversity
  • Empowering Ownership
  • Trust Daringly

To learn more about iA’s product, people and culture visit us at iarx.com OR check us out on LinkedIn, Facebook or Twitter!

iA provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.