Overview

As an Associate Community Manager, you’ll play a key role in supporting the daily operations and hospitality experience of your Expansive center. This full-time position focuses on reception, mail management, and corporate meetings and events support, ensuring our clients, guests, and partners receive an exceptional experience every day. If you’re detail-oriented, service-driven, and thrive in a dynamic, people-centered environment, this is an excellent opportunity to grow within the flexible workspace industry.

Key Responsibilities

Reception

• Serve as the welcoming face of Expansive, greeting every guest and client with professionalism, warmth, and enthusiasm.

• Manage the Hospitality Desk during business hours, ensuring prompt and courteous responses to inquiries, calls, and emails.

• Oversee arrival of members, visitors, and meeting guests.

• Maintain a polished, organized Community Lounge that reflects Expansive’s brand and hospitality standards.

• Provide building tours or introductions for prospective members when needed.

Mail & Office Operations

• Receive, log, and distribute all incoming mail and packages for clients.

• Scan and upload mail to client portals or digital systems for virtual office members.

• Maintain secure and organized mail-handling practices to protect client confidentiality.

• Monitor office supply inventory, restock as needed, and support basic operational tasks (printing, scanning, IT troubleshooting).

• Partner with property management and maintenance teams to report and resolve any facility issues.

Corporate Meetings & Events

• Greet corporate meeting and event guests with a high level of professionalism and hospitality.

• Prepare meeting rooms and event spaces, ensuring all furniture, AV, and catering setups meet client expectations.

• Support the Hospitality Manager and/or Events team in coordinating logistics for meetings and events—from booking to completion.

• Monitor event schedules, confirm details with clients, and provide on-site assistance during events.

• Maintain communication with internal departments to ensure seamless execution and client satisfaction.

Client Support & Community Engagement

• Provide responsive and friendly support to clients and guests, ensuring a positive daily experience.

• Assist with local community events, member appreciation days, or small center activations.

• Support the Community Manager with administrative, operational, and sales-related tasks as assigned.

• Uphold Expansive’s core values of hospitality, reliability, and client-first service.

Qualifications

• Customer service experience required—preferably in hospitality, coworking, retail, or office reception.

• Excellent communication skills, both verbal and written.

• Tech-savvy with G-Suite and comfortable using office and scanning equipment.

• Highly organized and able to balance multiple priorities efficiently.

• Professional appearance, reliable attendance, and strong attention to detail.

Attributes

• Friendly, approachable, and naturally service-oriented.

• Reliable, punctual, and responsible in managing assigned tasks.

• Proactive and adaptable in a fast-paced environment.

• Trustworthy when handling confidential client mail and information.

• Team-oriented with a positive attitude and willingness to learn.

Why You’ll Love It Here

• Vibrant, community-focused workplace with a welcoming atmosphere.

• Opportunity to grow within Expansive’s nationwide network of flexible workspaces.

• Collaborative and supportive team culture rooted in hospitality and professionalism.