Company Description

Expansive offers customizable workspaces where people and companies thrive. Because we believe success is about both business and belonging, Expansive creates productive environments for collaboration and engagement in vibrant, inclusive professional communities. With 45 locations and over 3.8 million SF and counting, Expansive leverages unparalleled flexibility, support, and value to help organizations maximize return from their workspace investment. For more information, visit www.expansive.com. We believe in a professional, fun, and productive atmosphere. We want to work with others who have an entrepreneurial spirit, a willingness to learn and try new things, and are self-motivated.

Role Description

As a Community Hospitality Associate, you’ll play a key role in supporting the daily operations and hospitality experience for Expansive Wauwatosa at the Mayfair Collection. This part-time position focuses on reception, mail management, and support for corporate meetings and events, ensuring our clients, guests, and partners receive an exceptional experience every day. If you’re detail-oriented, service-driven, and thrive in a dynamic, people-centered environment, this is an excellent opportunity to grow within the flexible workspace industry.

Key Responsibilities

Reception

• Serve as the welcoming face of Expansive, greeting every guest and client with professionalism, warmth, and enthusiasm.
• Manage the Hospitality Desk during business hours, ensuring prompt and courteous responses to inquiries, calls, and emails.
• Oversee the arrival of members, visitors, and meeting guests.
• Maintain a polished, organized Lounge that reflects Expansive’s brand & hospitality standards.
• Provide building tours or introductions for prospective members when needed.

Mail & Office Operations

• Receive, log, and distribute all incoming mail and packages for clients.
• Scan and upload mail to client portals or digital systems for virtual office members.
• Maintain secure and organized mail-handling practices, protecting client confidentiality.
• Monitor office supply inventory, restock as needed, and support basic operational tasks (printing, scanning, IT troubleshooting).
• Partner with property management and maintenance teams to report and resolve any facility issues.

Corporate Meetings & Events

• Greet corporate meeting and event guests with a high level of professionalism and hospitality.
• Prepare meeting rooms and event spaces, ensuring all furniture, AV, and catering setups meet client expectations.
• Support the Events team in coordinating logistics for meetings & events—from booking to completion.
• Monitor event schedules, confirm details with clients, and provide on-site assistance during events.

Client Support & Community Engagement

• Provide responsive and friendly support to clients and guests, ensuring a positive daily experience.
• Assist with local community events, member appreciation days, or small center activations.
• Uphold Expansive’s core values of hospitality, reliability, and client-first service.

Attributes

• Friendly, approachable, and naturally service-oriented.
• Reliable, punctual, and responsible in managing assigned tasks.
• Proactive and adaptable in a fast-paced environment.
• Trustworthy when handling confidential client mail and information.
• Team-oriented with a positive attitude and willingness to learn.

Compensation is $20 per hour with a 20-hour work week. This is a weekday position during normal business hours.