Now Hiring: National Director of Client Experience & Workspace Operations

Location: Based in Austin, Nashville, or any Expansive market (On-Site | Travel up to 25%)

Who We Are:

Expansive is the third-largest flexible office and coworking provider in the U.S., with 40+ locations and over 3.8 million square feet of space. We deliver premium, flexible workspaces where businesses grow and people thrive—through dynamic environments that foster connection, productivity, and value. Learn more at www.expansive.com.

About the Role:

We’re seeking a strategic, client-focused operations leader to oversee our national Community Hospitality & Workspace Management team. You’ll lead Regional Managers and 40+ Community Managers to deliver seamless, high-value experiences for our clients across 35 US markets.

This is not a service manager role—it’s a multi-unit leadership opportunity suited for professionals experienced in leading large, distributed teams in high-touch B2B service environments.

What You’ll Be Responsible For:

• Lead, coach, and scale a national team across 40+ locations, building a culture of accountability, performance, and excellence
• Set and manage KPIs, team structures, and service standards that drive client satisfaction, retention, and revenue growth
• Own the client experience from onboarding to renewal—ensuring a consistent, five-star experience for members and on-demand guests
• Analyze revenue from non-workstation services (meeting/events, on-demand offices, storage, etc.) and act on opportunities to improve
• Partner cross-functionally with leaders in Revenue, Real Estate, and HR to support company goals and drive business outcomes

We’re Looking for Someone With:

✅ 3–5+ years of experience leading multi-site operations in coworking, flexible office, CRE, or premium service environments

✅ A track record of improving B2B customer experience, retention, and location-level performance

✅ Exceptional communication, strategic thinking, and leadership capabilities

✅ Strong business acumen, especially around revenue reporting, forecasting, and expense control

✅ Experience in fast-paced, service-driven, professional settings—not food or beverage operations

Why You’ll Love Working at Expansive:

Competitive base salary + performance-based quarterly bonuses

Generous vacation policy

Beautiful office environments across our portfolio

401(k) with company match

Annual all-company retreat

Are you ready to lead a team that’s reshaping the future of workspace?