Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

ABOUT THE ROLE

The Director of Practice Development and Payor Account Management will lead the acquisition and growth of provider group partnerships that generate patient referrals to Array, specifically related to our AtHome solution and/or act as payors for referrals through integrated methods such as Epic Integration, Co-Branded Landing Pages, and CERM. This role is responsible for building a scalable B2B2C growth engine that aligns with Array’s mission to deliver therapy and medication management services through stable, mutually beneficial partnerships.

WHAT YOU’LL DO

• Identify, engage, and close referral partnerships with provider groups, health systems, higher education, municipal, employer and other industry partners.

• Educate potential referral sources on the value proposition underlying all of Array’s services, specifically articulating outcomes and results for patients and populations we treat.

• Foster and optimize relationships with top partners, including payors, partners, and risk bearing provider groups.

• Establish and maintain monthly meetings and quarterly business reviews (QBRs) with key accounts.

• Collaborate with internal stakeholders to ensure seamless onboarding and operational alignment with new partners.

• Drive partner satisfaction through proactive communication, service recovery, and workflow optimization.

• Collaborate with clinical and operational teams to ensure delivery excellence and alignment with partner expectations.

• Partner with marketing and sales teams to align messaging, campaigns, and outreach strategies utilizing integrated tools and platforms.

• Build and manage a pipeline of covered lives, tracking sales cycle duration and win rates.

• Use CRM tools for account planning, activity capture, and performance analysis.

• Collaborate to provide mentorship and guidance to account managers, account executives and others to support the growth of the AtHome service line.

• Performs other duties as needed

WHAT WE’RE LOOKING FOR

• Bachelor’s Degree required; Business or related field preferred.

• 6-8 years of experience in healthcare, particularly clinical or business development roles

• Excellent verbal and written communication skills.

• Proven relationship building within all levels of an organization.

• High level of self-direction, motivation, and initiative.

• Strong sales, interpersonal, and negotiation skills.

• Ability to multitask, prioritize, and manage competing demands.

• Business acumen and client management expertise.

• Willingness and ability to travel for in-person meetings to visit clients, attend tradeshows, and leadership meetings when necessary. Likely not to exceed 50%.

POSITION LOGISTICS

• 100% remote position

• Required to have a private office space in home or elsewhere for confidentiality

• Reports to SVP, Growth Operations

• Travel Requirements: Travel for in-person meetings to visit clients, attend tradeshows, and leadership meetings when necessary. Likely not to exceed 50%.

COMPENSATION AND BENEFITS

• The pay range for this role is $130,000 - $140,00 annual, plus commission. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

• 20 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays

• 401k