Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

ABOUT THE ROLE

The Payor Contracting Manager will be responsible for managing the full contracting lifecycle — from securing new payor agreements to negotiating renewals — with a focus on achieving competitive reimbursement rates and favorable terms. This role will work across multiple states and with both national and regional payors to support Array’s operational and financial objectives.

As an individual contributor, the Payor Contracting Manager will prepare contract proposals, lead negotiations through execution, document all contracting activity in Salesforce, and coordinate closely with cross-functional teams to ensure agreements are implemented accurately and efficiently.

WHAT YOU’LL DO

• Identify and pursue new payor partnership opportunities to expand Array’s network participation nationwide.

• Lead end-to-end negotiations for new and renewed contracts with commercial and Medicare Advantage plans, from initial outreach through term finalization.

• Conduct comprehensive contract analysis to identify opportunities for improved rates, terms, and alignment with organizational strategy.

• Monitor industry trends, regulatory changes, and competitive benchmarks to inform contracting strategies.

• Partner closely with legal, finance, operations, and clinical leadership to ensure contracts are compliant, operationally feasible, and financially advantageous.

• Maintain a centralized record of contract terms and ensure accurate hand-off to implementation and operational teams.

• Document and track all contracting activities, status updates, and related communications in Salesforce to ensure visibility and accountability across the organization.

• Provide periodic reporting and insights to executive leadership on contracting progress, performance, and emerging opportunities.

• Performs other duties as needed

WHAT WE’RE LOOKING FOR

• Bachelor’s degree in business, healthcare administration, or related field (Master’s preferred).

• 5+ years of progressive experience in payor contracting, ideally within behavioral health, telehealth, or multi-state provider organizations.

• Demonstrated success negotiating with national commercial payors and Medicare Advantage plans, including risk-bearing provider entities.

• Strong understanding of multi-state regulatory environments and healthcare reimbursement methodologies.

• Proven ability to develop contracting strategies that balance financial performance and market competitiveness.

• Exceptional negotiation, communication, and relationship-building skills.

• Strategic thinker with an analytical mindset, capable of interpreting complex contract language and financial models.

• Comfortable working independently while building alignment across diverse internal stakeholders.

• Results-oriented, with a track record of meeting or exceeding contracting targets.

• Highly organized with the ability to manage and track multiple contracting initiatives simultaneously.

• Adaptable in a rapidly evolving healthcare and regulatory environment.

Performance Metrics

• Number and quality of new payor agreements executed annually.

• Improvement in reimbursement rates for renewed contracts.

• Timeliness and accuracy of contract execution and hand-off to implementation teams.

• Accuracy, completeness, and timeliness of Salesforce documentation for all contracting activity.

POSITION LOGISTICS

• 100% remote position

• Required to have a private office space in home or elsewhere for confidentiality

• Reports to CFO

• Collaborates extensively with legal, finance, operations, and clinical leadership.

• Partners with implementation teams to ensure smooth operational integration of new agreements.

COMPENSATION AND BENEFITS

• The pay range for this role is $103,000 - $113,600 annual. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays

• 401k