Array Behavioral Care is the nation's leading virtual psychiatry and therapy practice. As the leading mental health provider, Array is on a mission to transform access to quality, timely behavioral health care through innovative telepsychiatry solutions and services that span the entire care continuum, from the hospital to the home. Array partners with an extensive network of hospitals, health systems, community healthcare organizations, and payors to improve access and deliver the highest quality of care to patients.

ABOUT THE ROLE

The Privileging Specialist is responsible for managing the initial and reappointment process for healthcare providers, ensuring timely approval and compliance with credentialing standards. This position plays a key role in supporting clinical operations by ensuring all credentialing and privileging activities are completed accurately, efficiently, and in alignment with internal and partner site policies. The Privileging Specialist will bring a strong background in hospital credentialing standards and will work closely with internal teams and partner sites to ensure providers are fully credentialed and ready to deliver care without delay.

WHAT YOU’LL DO

• Ensure that all initial appointment privileges are granted timely and that all reappointment privileges are maintained to avoid a lapse or expiration of privileges.

• Responsible for updating the credentialing database by ensuring the privileging application status is accurately reflected.

• Proactively identify issues that require additional evaluation or escalation.

• Build and maintain relationships with partner sites and participate in partner site meetings.

• Respond to inquiries from clinicians, facilities, and internal customers on day-to-day privileging matters.

• Serve as a point of escalation for any issues identified during the privileging process and collaborate with clinicians and partner sites to document and resolve these issues.

• Perform other duties as assigned.

WHAT WE’RE LOOKING FOR

• At least 3 years of experience directly related to clinical staff credentialing or managed care organization provider credentialing

• Knowledge of TJC and NCQA standards

• CPCS or CPMSM Certification by NAMSS preferred

• Excellent attention to detail and accuracy

• Outstanding interpersonal relationship building

• Ability to remain flexible, multitask and meet strict deadlines

• Strong organizational and time management skills

• Proficiency in using MS Office, credentialing software, and data entry systems

POSITION LOGISTICS

• 100% remote position

• Strongly prefer someone based in Eastern Standard Time

• Required to have a private office space in home or elsewhere for confidentiality

• Full-time employment

• Reports to Director, Medical Affairs Implementations

COMPENSATION AND BENEFITS

• The pay range for this role is $25 - $32 an hour. This information reflects the anticipated salary range for this position using current market data. The final offer will be determined based on an individual's skills, years of experience, education, capacity, licenses, and other job-related factors permitted by law.

• Medical, dental, and vision insurance, employer paid life & long-term disability insurance, additional voluntary benefits include short-term disability, voluntary employee, spousal and child life insurance, accident, critical illness, hospital, or confinement insurance and flexible spending accounts (FSA) and health savings account (HSA) contributions

• 15 days of accrued PTO annually, plus 8 paid holidays and 3 floating holidays

• 401k