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Care Navigator (Customer Service)

Array Behavioral Care

Array Behavioral Care

Customer Service
Posted on Tuesday, January 3, 2023

Position Overview

The Care Navigator is responsible for assisting consumers with technical support and navigation through the registration and provider selection process.

Job Responsibilities

  • Evaluate and identify consumer needs and assist consumers with the selection of appropriate providers and services that best promotes quality and efficiency
  • Assist consumers with navigating the website, registering for services and processing payment information
  • Collect clinical information and screen consumers for appropriateness for our Inpathy services
  • Check consumer insurance benefits and explain financial responsibility to consumer
  • Follow up with consumers who contact us via phone or website to answer questions and direct to appropriate care
  • Assist in maintenance of physician calendars and caseloads as well as practice-to-physician outreach

Job Requirements

  • Minimum (2) two years healthcare customer service experience
  • Bachelors Degree preferred
  • Spanish speaking proficiency a plus
  • One to two years of direct mental healthcare experience preferred
  • Knowledge of healthcare industry and services
  • Proven experience exhibiting exceptional customer service and strong interpersonal and communication skills on the phone
  • Knowledgeable about the availability of resources and process to access needed healthcare resources
  • Ability to work successfully with a remote team


  • Remote Position
  • Monday-Friday 11:30a – 08:00p ET
  • 40 hour/week schedule (Fulltime employment)
  • FLSA Status: non-exempt, hourly
  • The pay range for this role starts at $17/hour. This information reflects the anticipated salary for this position using current national data. The final offer will be determined based on an individual’s skills, experience, education, and other job-related factors permitted by law.

At Array we strongly value diversity and are committed to equal opportunity and non-discrimination in all policies and practices, including the area of employment. We are proud to be an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, age, disability, Veteran status, gender identity or expression, marital status, genetic information, or any other legally protected status.